Our Rates

The following provides a bit more detail on the activities that are included in our Standard Relief Motel Management packages. Anything not included here will likely place you in our Premium category.  Please see further below for full Premium Relief Management Package inclusions.

Complete Office Management includes:

• Checking In/Out Guests according to your Property Management Software (Satin, GuestPoint, RMS, Hirum etc...)
• Processing credit card & cash payments
• Preparing Guest Invoices;
• Filing Paperwork
• Processing online bookings &/or cancellations received
• Processing telephone reservations & enquiries
• Tending to Telephone & Emails enquiries
• Ordering or fetching Milk and other Sundry items (as required)
• Ordering Office Consumables when required (toner, paper etc...)

Full Guest Services includes:

• Tending to Guest enquiries
• Taking Breakfast Orders
• Providing Guests with help/directions (within the limits of our local knowledge)
• Providing a Guest Laundry Service (if part of your standard offer)
• Managing Guest messages and deliveries

Staff & Time-sheet Management includes:

• Managing your staff in your absence
• Preparing and publishing/distributing rosters (where necessary)
• Managing the use of casual, part-time and permanent housekeeping, cook &/or reception staff as required 
• Minimising staff wage costs where possible in accordance with your instructions - Handover information mandatory

Room Stripping includes:

• Check for potential lost property items and contacting departed guest
• Remove dirty linen & toweling
• Replace with clean linen & clean toweling
• Put clean pillowslips on pillows
• Remove garbage & replace bin liners
• Replenish milk, tea, coffee, biscuits, sugar etc.
• Replenish bathroom amenities
• Check toilet paper roll & replace if required
• Remove breakfast trays
• Identify crockery, cutlery, glassware to be cleaned by Housekeeping

 Laundering Towels, Bathmats etc... includes:

Note: We only do this where this forms part of your normal practice.  Otherwise, it is assumed that these items are sent out with other Linen to a commercial Laundry Services.

• Laundering of Towels, Bathmats, Hand Towels & Face Washers using your commercial grade (or other) washing machines
• Drying all of the above in your commercial grade (or other) dryer
• Sorting & folding of all the above and returning to stock

Managing Linen Services includes:

• Pre-ordering linen requirements for periodic deliveries from outsourced Commercial Laundry
• Receipt & count linen when delivered
• Check for obvious signs of rejects
• Record paperwork and tally totals
• Re-fold any items (if required)
• Put laundry away into stock

Inventory Management includes:

• Managing online inventory
• Managing room allocation to maximise online availability
• Monitoring online rates
• Managing rollovers to minimise housekeeping costs (weekend room rollovers)
• Ensuring online rates are reflected in-house

Basic Gardening & Maintenance:

Please Note: We do not provide any electrical or plumbing services beyond that which you might reasonably expect of an unlicensed home owner.

• Trimming Plants
• Weeding
• Lawn Mowing and edging (if required equipment is available)
• Sweeping exterior paths
• Storm preparation & cleanup afterwards
• Watering lawns and gardens (where permitted and in accordance with statutory/regulatory requirements).

Guest Breakfasts Only includes:

• Preparing individual cooked or continental room service breakfasts
• Does not include running a hot buffet or sit-down restaurant area

Swimming Pool Cleaning Only:

• Cleaning of a swimming pool as needed (if required)
• Does not include the application of chemicals, back washing, water testing or pH balancing (unless assignment is for 14 days or more)

The following provides a bit more detail on the activities that are included in our Premium Relief Motel Management packages. If there is more here than what you think you need, take a look at our Standard Relief Package inclusions.

Complete Office Management includes:

• Checking In/Out Guests according to your Property Management Software (Satin, GuestPoint, RMS, Hirum etc...)
• Processing credit card & cash payments
• Preparing Guest Invoices;
• Filing Paperwork
• Processing online bookings &/or cancellations received
• Processing telephone reservations & enquiries
• Tending to Telephone & Emails enquiries
• Ordering or fetching Milk and other Sundry items (as required)
• Ordering Office Consumables when required (toner, paper etc...)

Full Guest Services includes:

• Tending to Guest enquiries
• Taking Breakfast, Lunch or Dinner Orders
• Providing Guests with help/directions (within the limits of our local knowledge)
• Providing a Guest Laundry Service (if part of your standard offer)
• Managing Guest messages and deliveries

Staff & Time-sheet Management includes:

• Approving Daily/Weekly Staff Time-sheets as recorded by individual staff members
• Submitting weekly payroll figures to Payroll provider
• Managing casual staffing levels to minimise cost but maintain required staffing levels and individual weekly hourly requirements
• Managing last minute staffing changes (sick days etc...)
• Staff conflict resolution
• Check every room cleaned before signing off as service/depart completed
• Randomly audit the work of housekeeping staff, cooks, waiters etc...

Room Stripping includes (up to 25 rooms per day):

Note: We provide support and management of housekeepers/cleaners by stripping rooms in preparation for them to follow however we are not Housekeepers ourselves.

• Check for potential lost property items and contacting departed guest
• Remove dirty linen & toweling
• Replace with clean linen & clean toweling
• Put clean pillowslips on pillows
• Remove garbage & replace bin liners
• Replenish milk, tea, coffee, biscuits, sugar etc.
• Replenish bathroom amenities
• Check toilet paper roll & replace if required
• Remove breakfast trays
• Identify crockery, cutlery, glassware to be cleaned by Housekeeping

Laundry Management includes:

• Pre-ordering linen requirements for periodic deliveries from outsourced Commercial Laundry
• Receipt & count linen when delivered
• Check for obvious signs of rejects
• Record paperwork and tally totals
• Re-fold any items (if required)
• Put laundry away into stock

Rates Management includes:

• Management of online rates on a daily basis
• Ensuring daily dynamic rates in Reservation System are reflecting preferred levels
• Responding to group reservation requests and providing discounting in accordance with your prior instructions, or in the absence of any prior instruction, as we deem necessary to secure the reservation

Inventory Management includes:

• Managing online inventory
• Managing room allocation to maximise online availability (playing tetris)
• Monitoring online rates
• Managing rollovers to minimise housekeeping costs (weekend room rollovers)
• Ensuring online rates are reflected in-house

Guest Breakfast & Dinners includes:

• Preparing individual cooked or continental room service breakfasts or Dinners
• Does not include running a hot buffet or sit-down restaurant area

Guest Packed Lunches includes:

•  Preparing Packed Lunches for Guests according to processes that must already be in place.  Requires fresh food, commercially approved kitchen and food packaging materials

Restaurant Support (where a sit down restaurant or meal service area exists), includes:

Note: We do not run restaurants or bars on our own, we are not cook/chef replacements, however we are happy to support existing staff when extra help is required on an adhoc basis.

• Support existing Kitchen / Wait staff to delivery meals to rooms (when required)
• Support existing Restaurant / Bar staff in the running of the Kitchen / Bar (when required)
• Ordering food & beverage stock items for Kitchen / Bar (as per lists provided by responsible staff)

Swimming Pool Maintenance includes:

• Cleaning of a swimming pool as needed (if required)
• Application of chemicals, back washing, water testing or pH balancing (clear written instructions must be provided) - Handover training will be required
• Tidying up of pool area (lounges, towels, gardens, leaves etc...)

Garden & Lawn Maintenance includes:

Note: These are only done in the absence of a full time or permanent part time Caretaker/Housekeeper and only where we deemed necessary.  Also, we do not provide any electrical or plumbing services beyond that which you might reasonably expect of an unlicensed home owner.

• Trimming Plants
• Weeding
• Lawn Mowing and edging (if required equipment is available)
• Sweeping exterior paths
• Storm preparation & cleanup afterwards
• Watering lawns and gardens (where permitted and in accordance with statutory/regulatory requirements).

Assign & Manage Caretaker Duties includes:

•  Manage the daily duties list for an existing full time or permanent part time Caretaker / Housekeeper

Handyman / Maintenance includes:

• Tending to minor repairs where adequate tools are available and we are confident of success
• Arranging emergency repairs (Plumbers, Electricians, Builders, Air-conditioning mechanic, Appliance Repairers etc...) in the event of  emergency or breakdown - Contacts phone numbers should be provided for all preferred sub-contractors

Website & OTA Management includes:

• Checking & Updating OTA Configurations  (only where you specifically requested in writing that we do so, and we agree too) - All work will be on a best effort, no responsibility basis
• Checking & Updating Property Website Configurations  (only where you specifically requested in writing that we do so and we agree too) - All work will be on a best effort, no responsibility basis

Channel Management includes:

• Checking & Updating Channel Manager Configurations  (only where you specifically requested in writing that we do so, and we agree too) - All work will be on a best effort, no responsibility basis

Reservation Management includes:

• Checking & Updating your Reservation System Configuration  (only where you specifically requested in writing that we do so, and we agree too) - All work will be on a best effort, no responsibility basis

Daily or Weekly Reporting includes:

• Completing daily or weekly Management/Occupancy Reports in a timely manner
• Filing of daily reports in accordance with documented procedures

Tour Desk Services Support includes:

• Providing Guests with access to Tour & Activity Information (commission-able & non-commission-able) - Detailed handover notes & procedures required along with full Tour Operator contact details and comparison cheat sheets

Debtor Account Management (if requested), includes:

• Filing debtor account paperwork & invoices
• Chasing overdue agent &/or debtors accounts (only if specifically requested)